An IT Support Engineer / Desktop Support Engineer provides technical assistance to employees and organizations by diagnosing and resolving hardware, software, network, and system-related issues. The role ensures that computers, devices, applications, and IT services remain functional and available for users.
Responsibilities
Provide first- and second-level technical support to users.
Install, configure, and troubleshoot desktops, laptops, printers, and other IT devices.
Diagnose and resolve hardware, software, and operating-system issues.
Configure and maintain Windows systems and business applications.
Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
Create, update, and manage IT support tickets.
Set up user accounts, email, permissions, and access as required.
Perform software installations, updates, patches, and system maintenance.
Maintain IT asset and inventory records.
Escalate complex technical issues to the appropriate IT teams.
Follow IT security policies and data-protection procedures.
Provide users with guidance on IT systems and best practices.
IT Support Engineer Required Skills
Strong troubleshooting and problem-solving skills
Knowledge of Windows operating systems
Understanding of computer hardware and peripherals
Basic knowledge of networking, TCP/IP, DNS, DHCP, and VPN
Familiarity with Microsoft 365 and common business applications
Knowledge of Active Directory is an advantage
Experience with IT help-desk/ticketing systems
Good communication and customer-service skills
Qualification & Experience
A diploma or bachelor’s degree in Information Technology, Computer Science, or a related field is generally preferred. Employers commonly seek 1–3+ years of experience in IT support, desktop support, or technical support, depending on the position.
Salary Range – UAE
The salary range for an IT Support Engineer / Desktop Support Engineer in the UAE is typically around AED 4,000 to AED 10,000 per month, depending on experience, technical skills, certifications, location, and employer.