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Socail Media

IT SUPPORT ENGINEER / DESKTOP SUPPORT ENGINEER

Summary

An IT Support Engineer / Desktop Support Engineer provides technical assistance to employees and organizations by diagnosing and resolving hardware, software, network, and system-related issues. The role ensures that computers, devices, applications, and IT services remain functional and available for users.

Responsibilities

  • Provide first- and second-level technical support to users.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other IT devices.
  • Diagnose and resolve hardware, software, and operating-system issues.
  • Configure and maintain Windows systems and business applications.
  • Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
  • Create, update, and manage IT support tickets.
  • Set up user accounts, email, permissions, and access as required.
  • Perform software installations, updates, patches, and system maintenance.
  • Maintain IT asset and inventory records.
  • Escalate complex technical issues to the appropriate IT teams.
  • Follow IT security policies and data-protection procedures.
  • Provide users with guidance on IT systems and best practices.

IT Support Engineer Required Skills

  1. Strong troubleshooting and problem-solving skills
  2. Knowledge of Windows operating systems
  3. Understanding of computer hardware and peripherals
  4. Basic knowledge of networking, TCP/IP, DNS, DHCP, and VPN
  5. Familiarity with Microsoft 365 and common business applications
  6. Knowledge of Active Directory is an advantage
  7. Experience with IT help-desk/ticketing systems
  8. Good communication and customer-service skills

Qualification & Experience

A diploma or bachelor’s degree in Information Technology, Computer Science, or a related field is generally preferred. Employers commonly seek 1–3+ years of experience in IT support, desktop support, or technical support, depending on the position.

 

Salary Range – UAE

The salary range for an IT Support Engineer / Desktop Support Engineer in the UAE is typically around AED 4,000 to AED 10,000 per month, depending on experience, technical skills, certifications, location, and employer.

 

IT Support Engineer Benefits

  • Employment visa
  • Medical insurance
  • Annual leave
  • Air ticket or ticket allowance
  • Accommodation or housing allowance
  • Transportation allowance
  • Overtime or shift allowance

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